Frequently asked questions about Zuarbito

Shopify merchants who make personalized products themselves, for example with engraving, printing or embroidery. Zuarbito organizes the clarification of an order. It does not design products and does not replace a product configurator.

No. The entire workflow runs without Shopify Plus.

No. Zuarbito starts in observe mode: orders are captured, but nobody is contacted. Customers only get messages once you turn on automation. Older open orders are only included if you explicitly select them.

The customer portal and emails are independent of your theme. The product page block needs an Online Store 2.0 theme. Without the block, clarification runs by email.

The app, customer portal, emails and extensions are available in English and German. Dates and times follow your shop’s time zone.

No. They get a personal link by email that works without signing in. It only applies to this order, is valid for seven days by default, and can be revoked and renewed.

JPEG, PNG and PDF up to 25 MB per file, with up to ten active files per item or unit. Every file stays in quarantine until the malware scan has finished.

By default, Zuarbito sends a reminder after two and after five business days, at most twice per request. You can change both. Reminders stop on a reply, a cancellation or a new proof version.

No. An approval only comes from your customer’s explicit decision for the version shown. A timeout, an error or a missing reply never leads to an approval.

A print proof is the preview of the finished product that your customer checks before production: text, placement, colors and files exactly as they will be made. Artwork approval, also called online proofing, is the customer’s confirmation of that proof. Zuarbito shows the proof in the customer portal, records the approval or the change request for exactly that version and keeps older versions from being approved by mistake.

Zuarbito provides CSV, a PDF worksheet and a ZIP package, plus triggers and an action for Shopify Flow. You can connect your own workflows through these. We make no promises about specific third-party systems.

Holds keep supported merchant-managed fulfillment orders on hold in Shopify. They do not stop production that was started elsewhere.

Zuarbito can import details from order attributes if you map the attribute to a field in your rule. Zuarbito does not fetch files from other apps; they show as open.

Yes. Free includes all features for up to ten personalized orders a month and 1 GB of storage, with no time limit. As your shop grows, you switch to Start, Pro or Business in the app. Paid plans come with a 14-day trial.

An order with at least one item that matches one of your rules. It counts once a month, no matter how many units, messages or proofs it involves. Regular stock items don’t count.

At 80 percent, Zuarbito warns you. Once the limit is reached, new orders are no longer captured automatically, and there are no extra charges. You can add them by hand after changing plans or in the following month.

Uninstall Zuarbito in the Shopify admin under Settings → Apps. Shopify then ends the subscription automatically.

Customer links, scheduled messages and open tasks end immediately. Active fulfillment holds stay in place in Shopify; you release them on each order. If the app stays uninstalled, Zuarbito deletes your shop’s data as soon as Shopify requests it.

Sensitive details are stored encrypted, customer links are only kept as a hash, and files are delivered through short-lived signed addresses. You’ll find the details in the privacy policy.

Zuarbito records when each version was confirmed. That is a technical trail for your workflow, not a legal assessment.